Network Backup Software - Dantz Retrospect Disaster Recovery 6.5

Dantz Development Network Backup Software Dantz Retrospect Disaster Recovery 6.5

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Dantz Retrospect Disaster Recovery 6.5

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Dantz Retrospect Disaster Recovery 6.5

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Item #:						493340
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185.90

I LOVE DOING BUSINESS WITH THIS COMPANY, Saturday - April 23, 2005
Reviewer: Anonymous Shopper
I have been in the Technical Support and online service industry since 1996. I've done tech support for Microsoft, Disney Interactive, Gateway, and US West. I'm currently working for a small outfit that started in my boss'extra bedroom and now does multimillion dollar business with a staff of 16 and a 24x7x365 tech support staff of three people. Until a couple months ago, my title here was Director of Technical Support. That said, I know what it takes for a large company with huge assets tocreate a working technical support department. I also know that it is much more difficult for a smaller company such as yours. I have sent you email... What... 15 or 20 times. Sometimes with stupid questions and sometimes with difficult ones. You've responded back within a few hours each time with simple, easy to use solutions. You may not know this now, but that kind of service is difficult to find from any vendor. Nine times out of ten I end up talking to someone who knows less than I do about the subject. I think that I can sum it up with something that actually happened today. I found myself telling our Business Manager about your recent solution and saying "I love doing business with this company". If you're the boss... Good on you. If you're not, please send them this. Because it's really not bullshit, you guys have a great product and excellent support. --Daniel Schroeder, Manager Of Wisdom & Lore Broadcast Software International

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